Livin' The Dream - Program Archive

The Importance of Customer Service

07/10/07

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Lisa Krchak

Homewatch Caregivers
P.O. Box 249
Crystal Lake, IL 60039

Email - lkrchak@homewatchcaregivers.com
Phone - (815) 459-1502
Web - www.HomewatchCareGivers.com

Overview

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Lisa was looking for her own business back in 2004 when she first met Sybil.

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Her prior experience had been in the corporate world, and she had significant experience in the Customer Service arena.

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In 2005, she became a Homewatch Caregivers franchisee. Her business is located in Crystal Lake, and she serves the great McHenry County area.

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She provides a variety of in-home services to people – often the elderly – who need assistance in caring for themselves.

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Her customer service background has been an asset to her in her new business. And when we come back from break, we’ll discuss the importance of customer services with her.

Coleen Danaher

Nationwide Exchange Services
161 North Clark Street
Suite 4900
Chicago, IL 60601

Email - cdanaher@nationwide1031.com
Phone - (312) 803-7503
Web - www.nationwide1031.com

Overview

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Coleen facilitates 1031 exchanges. This is important to anyone who buys and sells investment property with regularity, as it provides a way of deferring payment of Capital Gains Tax.

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Coleen explains that the 1031 deferment is not limited to just real estate. It can be used for equipment, cars, and even personal residences under the right circumstances.

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There are strict time frames for these transactions, and Coleen’s company prepare the required documentation and holds the funds from the sold item until the next deal transpires.

Grant Bullington

1-800-GOT-JUNK
Phone - (877) 438-5865
Email - grant.bullington@1800GOTJUNK.com 
Web - www.1800gotjunk.com

Overview
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1-800-GOT JUNK is a well known franchise that specializes in removing whatever you need to get rid of. No one else comes into your home or business and removes the items, cleaning up after the pick-up. It’s so much better than having a dumpster dropped off and filling it yourself.

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They’ve been around since 1989, and have over 300 franchisees.

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The ideal candidate is sales and marketing oriented, has management experience to oversee a fleet of trucks and employees, and values high customer service and professionalism.